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Contact YouTubeSummarizer

Talk to a person — small team, no ticket-deflection maze. Pick the right address below and you'll get a human reply, usually within a working day.

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Before you write

These might be faster

The FAQCaptions, video length, accuracy, languages, billing Pricing and plansWhat's in each plan, and how cancelling works Privacy policyWhat we store, for how long, and how to delete it How it worksIncluding an honest list of what it can't do

What to include so we can help first time

Most support round-trips happen because the first message doesn't say which video. If a summary came back wrong, empty, or slower than you expected, send the YouTube link and what you expected instead. With those two things we can usually reproduce the problem before replying; without them the first reply is just us asking for them.

If the tool told you it couldn't fetch a transcript, that message is usually accurate — YouTube doesn't expose captions for every video, and some creators disable them entirely. How it works covers the cases where that happens and what we do about it.

Reporting a security issue

Send it to security@youtubesummarizer.com before disclosing it anywhere else, and we'll acknowledge within 24 hours. We won't take legal action against anyone reporting a vulnerability in good faith who gives us reasonable time to fix it and doesn't access or destroy other people's data while investigating.

Education and bulk licences

Student pricing, course-wide licences and departmental rollouts are all handled by email rather than a form. Write from your institutional address to education@youtubesummarizer.com and say roughly how many people it's for. For companies, security review, procurement paperwork and data processing agreements go to the teams address.